Privacy Policy

Last Updated: September 2026

At DUTTI’S Stationery & Bookshop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and how we protect it when you use our website, purchase our products, or communicate with us.

1. Information We Collect

Depending on how you interact with DUTTI’S, we may collect the following information:

Personal Information

• Full name
• Delivery address
• Billing address
• Telephone/mobile number
• Email address
• Company or organization details, where applicable

Order Information

• Products purchased
• Order details
• Order value
• Delivery information
• Payment status
• Invoice and transaction information

Communication Information

When you contact us by telephone, email, WhatsApp, social media, or other communication channels, we may retain relevant information necessary to respond to your request and provide our services.

Website Information

When you use our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website usage information
• Date and time of visits

This information may be collected through cookies, analytics tools, or similar technologies.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Arrange deliveries.
• Process payments and issue invoices.
• Contact you regarding your order.
• Respond to customer enquiries and requests.
• Handle returns, exchanges and refunds.
• Provide customer support.
• Maintain records of transactions.
• Improve our products, services and website.
• Prevent fraud, misuse or unauthorized activity.
• Comply with applicable legal, tax, accounting and regulatory requirements.
• Send promotional communications where permitted and where applicable consent or other lawful basis exists.

3. Payments

Where online payments are available, payment information may be processed through third-party payment service providers.

DUTTI’S does not intend to store complete credit or debit card details on its own systems unless specifically required and lawfully permitted.

Payment providers may process your information according to their own privacy policies and security practices.

4. Sharing of Information

DUTTI’S does not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties where required to provide our services, including:

• Delivery and courier companies.
• Payment service providers.
• Website hosting and technology service providers.
• Accounting, invoicing or business software providers.
• Professional advisers where necessary.
• Government, regulatory, law-enforcement or other authorities where legally required.

Only information reasonably necessary for the relevant purpose will be shared where practicable.

5. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may be used to:

• Remember preferences.
• Keep certain website functions working.
• Understand website traffic and usage.
• Improve website performance.
• Support relevant advertising or marketing activities, where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Marketing Communications

If you choose to receive promotional communications from DUTTI’S, we may contact you about:

• New products.
• Special offers.
• Discounts and promotions.
• School stationery and book-list updates.
• Events and other DUTTI’S activities.

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

7. Protection of Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with legal, tax and accounting obligations.

The retention period may vary depending on the type of information and the purpose for which it is held.

9. Your Privacy Rights

Subject to applicable Sri Lankan law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing where applicable.
• Opt out of direct marketing communications.

Requests may be subject to verification and applicable legal requirements.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children without appropriate involvement or authorization from a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or payment providers.

DUTTI’S is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Business Transactions

If DUTTI’S undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable laws and appropriate privacy protections.

13. Changes to This Privacy Policy

DUTTI’S may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.

Any updated version will be published on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us: